Help with Knownbee
Answers to the questions we hear most. If yours isn’t here, write to us.
Frequently asked questions
How do I add a place’s card?
Scan the place’s Knownbee QR code at the counter, or find the place under Discover and join there. If a place already saved you as a customer with your email address or phone number, its card appears by itself the first time you sign in with that address or number.
I lost my phone. Are my cards gone?
No. Your cards and balances belong to your account, not to your phone. Install Knownbee on your new phone and sign in with the same email address or phone number. Then open Profile › Security & privacy, sign out the old phone and reset your code, so the old code stops working everywhere.
How do I use a gift card?
A gift card sent to your email address or phone number shows up under Gift cards once you sign in with it. At the till, open the gift card and tap “Show this at the till”: you get a code that works once and for five minutes. Without it, nobody can spend your balance.
What does a place see about me?
Only its own card: your name, the contact details you share with it, and your visits, stamps, points and rewards there. A place never sees which other places you’re a member of. The privacy notice explains the rest.
How do I leave a place or delete my account?
To leave one place, open its card and choose “Leave this place”; your card and history there are deleted. To delete everything, open Profile › Security & privacy and choose “Delete account”; we send you a code to confirm. You can download all your data first.
Can I use Knownbee in a browser?
No, Knownbee is an app for iPhone and Android. Knownbee links, such as a place’s QR code, a gift card or a sign-in link, open the app when it’s installed. Otherwise this website helps you get it.