1. About Knownbee and these terms#
Knownbee is an app for iPhone and Android that brings together the loyalty cards and gift cards you have with restaurants, cafés, bars, shops and other places that use Verimly (“places”). Knownbee is provided by Verimly, trading as Verimly, KvK 42197957, Newtonplein 20 A, 2562 JT 's-Gravenhage, The Netherlands (“we”, “us”). You can reach us at hello@verimly.com.
These terms apply between you and us when you use Knownbee. You can look around in Knownbee (Discover and the pages of places) without an account. When you create an account, you accept these terms and acknowledge our Privacy Notice by continuing after you enter your sign-in code. Nobody can accept them for you, and a place cannot accept them on your behalf.
2. What we do, and what places do#
We provide the app and your Knownbee account. Each place runs its own loyalty programme and issues its own gift cards. The place decides how you earn points or stamps, which rewards are available, when they expire, and the conditions of its gift cards. The place owes you those rewards and the value of its gift cards, not us. The place’s own conditions apply in addition to these terms; ask the place if you are unsure about them.
Points, stamps and rewards are added and redeemed at the place, not in the app. Knownbee shows what the place has recorded for you. If you think something is missing or wrong, ask the place; it can correct its own records.
If a place stops using Verimly or closes, its card may no longer be shown in Knownbee. Your rights against the place are not affected by this.
3. Places in Discover#
Discover shows places that chose to be listed and that we approved. The name, photos, description, opening details, addresses and links of a place are provided by the place itself. We check listings before they appear, but we cannot guarantee that every detail is complete or up to date.
Links such as “Order” and “Reserve” open the place’s own pages. Orders, bookings and payments made there are between you and the place, under its conditions. Directions open in your phone’s maps app (Apple Maps or Google Maps), under that provider’s terms.
4. Your account#
- You must be at least 16 years old to create a Knownbee account.
- You sign in with your email address or mobile number and a one-time code, or with a sign-in link we email you. There is no password. Use only an email address and number that are your own, and keep access to them secure: anyone who can read your messages can sign in to your account.
- Your name is optional. If you add one, the places you are a member of see it on their card for you.
- Your member code (shown as a QR code) identifies you at every place where you are a member. Do not share it or screenshots of it. If you lose your phone or think someone else is using your code, change your code in the app; the old one stops working immediately.
- You can see the devices where you are signed in and sign them out in the app at any time.
5. Joining a place#
You can join a place’s loyalty programme in the app, for example from Discover or by scanning the place’s QR code. Before you join, the app tells you that the place is responsible for its card and links to its privacy notice. You decide for each place whether you also want to receive news and offers from it; this is off unless you switch it on, and you can switch it off at any time.
A place can also register you itself, at the till or when you book or order online with your email address or phone number. When you sign in to Knownbee with that email address or number, the place’s card appears in your account, with the points or stamps you already collected there.
You can leave a place at any time. The place then erases your customer profile, and your points, stamps and unused rewards with that place are lost.
6. Gift cards#
- Gift cards are bought from the place that issues them, not in Knownbee. Knownbee does not handle payments.
- A gift card sent to you by a place or by someone else appears in Knownbee once you sign in with the email address or phone number it was sent to. A gift link on its own does not give access to the gift card.
- To pay with a gift card, you show a single-use code from the app at the place. The code is valid for 5 minutes. Anyone who sees the code can use it within that time, so only show it at the till. Your member code can never be used to spend a gift card.
- The balance, expiry date and conditions are set by the place that issued the gift card. Gift cards cannot be exchanged for cash unless the place allows it or the law requires it.
7. Apple Wallet and Google Wallet#
Where available, you can add your Knownbee member card to Apple Wallet or Google Wallet. Apple’s or Google’s terms and privacy policies apply to their wallet apps. Removing the card from your wallet does not delete your Knownbee account; deleting your account means the card in your wallet no longer works.
8. Fair use#
You may not:
- use someone else’s email address, phone number or member code, or create several accounts to collect welcome rewards more than once;
- manipulate points, stamps, rewards or gift cards, or try to obtain them other than as the place intended;
- attempt to access other people’s data or our systems, copy the app or its contents in bulk, or interfere with the app;
- use the app for any unlawful purpose.
9. Reporting a place or its content#
If you find information in Knownbee that you believe is illegal or misleading, for example in a place’s listing, email hello@verimly.com with the address or name of the place, what is wrong and why. We review every report, act on it where needed and tell you what we decided. Our Acceptable Use Policy on verimly.com describes how we handle such reports.
10. The app itself#
We give you a personal, non-exclusive and non-transferable right to use Knownbee on devices you own or control, for as long as you have the app. The app, its design and its software remain ours or our licensors’. Names, logos and photos of places belong to those places.
You downloaded Knownbee from the Apple App Store or Google Play. These terms are between you and us, not Apple or Google; they are not responsible for the app or its support. Their store terms also apply to the download. If the app does not work as it should, Apple and Google have no other obligation to you regarding the app than the law requires. Apple and its subsidiaries may enforce these terms against you as a third-party beneficiary.
11. Price and availability#
Knownbee is free for you. You only pay for the data connection of your device. Knownbee needs an internet connection. We work to keep Knownbee available and secure, but we cannot guarantee that it will always work without interruption. We may change or improve features; this does not change what places owe you.
12. Liability#
We are responsible for providing Knownbee with reasonable care. We are not responsible for the loyalty programmes, rewards, gift cards, products or services of places, for what they publish in their listing, or for a place’s failure to honour its rewards or gift cards. Nothing in these terms limits our liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited under the law, and nothing affects your statutory rights as a consumer.
13. Ending your use#
You can delete your account in the app at any time (Profile, then Delete account). Your account and your customer profiles at all places are then erased, and your points, stamps, unused rewards and gift card balances can no longer be used through Knownbee. Before deleting, spend any gift card balance or ask the place how else you can use it.
We may suspend or close your account if you seriously breach these terms, for example in case of fraud or abuse of welcome rewards. Where possible we will tell you first and give you the opportunity to respond. We may close accounts that have not been used for more than three years, after notifying you at least 30 days in advance.
14. Changes to these terms#
We may change these terms, for example when we add features or when the law changes. If we make a change that matters to you, the app shows the new terms and asks you to accept them before you continue. If you do not agree, you can delete your account. The current version is always in the app and on our website.
15. Questions, complaints and applicable law#
If you have a question or complaint, email hello@verimly.com. We aim to respond within 14 days.
These terms are governed by Dutch law. If you live in another country of the European Union, you also keep the protection of the mandatory consumer law of that country. You may bring a dispute before the competent court in the Netherlands or in the country where you live.
These terms are published in English, and the English version applies.